Returns Information
WHAT HAPPENS IF MY ITEM IS FAULTY OR DAMAGED?
On the rare occasion where a product has arrived faulty or damaged, you must notify us within 7 days of receipt with details of the problem. This is preferred by email. We may ask you to email us photos of the faulty/damaged product so we can assess the problem.
Our staff will then ensure that your problem is dealt with swiftly and effectively. If your problem requires a replacement, you will be asked to return the faulty/damaged goods to us. The cost of postage back to us will be fully refunded on return of the product(s).
*Products with engraving are not eligible for returns due to change of mind
Contact Us Today!
Business Address:
Unit 34/5 Gladstone Road,
Castle Hill, NSW, 2154
Contact Number:
02 9653 9633
Email:
admin@impulsepurchase.com.au
Opening Hours:
Monday - Friday
9am - 5pm
(AEST)